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Support Procedures

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OS Management Procedure (9)


  • How to extend the existing LVM or add disk to LVM.
  • How To: Increase the SWAP Space of your ScaleArc Appliance
  • How to increase SWAP space on ScaleArc by adding a swap file
  • How to increase SWAP size on ScaleArc by adding a new disk.
  • How To: Adding a new LVM disk onto ScaleArc to expand existing log space (with minimal data copy)
View 9 articles

Log Collection & Upload (5)


  • How To: Split large file (i.e. for upload to ScaleArc)
  • How To: Upload Logs With WinSCP
  • How To: Upload Logs With FileZilla
  • How to execute automated Health Check of ScaleArc using idb_healthcheck.py script
  • How to Analyze the SAR data collected from ScaleArc?
View 5 articles

Upgrade Procedure (3)


  • Upgrade with S3 Link
  • How To: Upgrade ScaleArc Software Appliance
  • How To: Update to the latest ScaleArc release
View 3 articles
  • How to Force delink HA in ScaleArc v3.11.0.2 and later (Pacemaker based HA)?

    Posted by Abhijit Dhumal in 2017-10-03
    0 Comments
    in Getting Started > Configuration
  • CentOS 7 equivalents to deprecated networking commands

    Posted by Dobroslav Tyrkas in 2017-07-28
    0 Comments
    in Support Procedures
  • How to Create a clone of the ScaleArc Cluster on a different ScaleArc Instance.

    Posted by Abhijit Dhumal in 2017-09-18
    0 Comments
    in ScaleArc Registered User
  • How to: Identify processes performing high disk I/O wait activity

    Posted by Dobroslav Tyrkas in 2017-05-08
    0 Comments
    in Support Procedures
  • How to modify the HA Configuration settings on ScaleArc Nodes in HA (Pre - 3.11 GA)

    Posted by Abhijit Dhumal in 2017-04-22
    0 Comments
    in ScaleArc Registered User
  • How to add all the packages which failed the Installation pre-check to ignore RPM file.

    Posted by Abhijit Dhumal in 2017-02-28
    0 Comments
    in Support Procedures
  • Using the ScaleArc Support and Success Portal

    Posted by John DiNapoli in 2017-01-31
    0 Comments
    in Support Procedures
  • Database Versions and Configuration supported by ScaleArc.

    Posted by Abhijit Dhumal in 2017-01-12
    0 Comments
    in Support Procedures
  • How to Deal with SPAM Tickets in Deskpro?

    Posted by Abhijit Dhumal in 2016-10-19
    0 Comments
    in Internal ONLY
  • ScaleArc and yum update

    Posted by Bill Bishop in 2016-07-01
    0 Comments
    in ScaleArc Registered User
  • ScaleArc Post Install / Upgrade checklist.

    Posted by Abhijit Dhumal in 2016-04-18
    0 Comments
    in Internal ONLY
  • ScaleArc Version is not displayed correctly in UI after upgrade from v3.6.1 to v3.6.1.1

    Posted by Abhijit Dhumal in 2016-02-27
    0 Comments
    in Databases
  • How to use "precheck.py" script to obtain list of Conflicting RPM`s during Installer PreCheck.

    Posted by Abhijit Dhumal in 2016-02-24
    0 Comments
    in Support Procedures
  • How to determine NTLM version used for Windows Domain user authentication from trace file

    Posted by Mark Tripod in 2016-04-04
    0 Comments
    in ScaleArc Internal
  • How to Capture logs from ScaleArc using idblog_collector.sh script

    Posted by Abhijit Dhumal in 2016-01-28
    0 Comments
    in ScaleArc Registered User
  • APPLY button is Greyed out while Upgrading to ScaleArc 3.8.

    Posted by Abhijit Dhumal in 2016-03-19
    0 Comments
    in ScaleArc Internal
  • Welcome to ScaleArc Support (Evaluation)

    Posted by John DiNapoli in 2015-08-18
    0 Comments
    in ScaleArc Internal
  • Login Failed while trying to connect to ScaleArc via same Database server used in ScaleArc Cluster

    Posted by Sanjay Naikwadi in 2018-02-11
    0 Comments
    in Support Procedures
  • Severity 5 definition - Feature Enhancement

    Posted by Bobby Brown in 2014-11-03
    0 Comments
    in Support Procedures
  • Severity 4 definition - Cosmetic Defect

    Posted by Bobby Brown in 2014-11-03
    0 Comments
    in Support Procedures
  • Severity 3 definition - Minor Impact

    Posted by Bobby Brown in 2014-11-03
    0 Comments
    in Support Procedures
  • Severity 2 definition - Moderate Impact

    Posted by Bobby Brown in 2014-11-03
    0 Comments
    in Support Procedures
  • Severity 1 definition - Major Impact

    Posted by Bobby Brown in 2014-11-03
    0 Comments
    in Support Procedures

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