Navigate
ScaleArc Customer Support
  • Login to Ignite Global Support
or
Contact Us
  • Get in touch

    Send us an email

  • Submit Feedback

    Feedback and suggestions submitted by customers like you

  • Knowledgebase Read help articles
  • Feedback Custom suggestions
  • Downloads Browse our downloads
  • Contact Us We are here to help
  • Portal
  • Knowledgebase
  • Frequently Asked Questions

Frequently Asked Questions

RSS Feed Subscribe
  • How It Works: Why does ScaleArcs Query Log report entries from loopback address '127.0.0.1'

    Posted by Arun Sangameswaran in 2017-01-30
    0 Comments
    in Frequently Asked Questions
  • How Does: ScaleArc Support CentOS 6.8 on 3.11.0.2

    Posted by Arun Sangameswaran in 2017-01-17
    0 Comments
    in Frequently Asked Questions
  • How To: Configure Monitoring of ScaleArc using New Relic

    Posted by Arun Sangameswaran in 2016-12-17
    0 Comments
    in Frequently Asked Questions
  • How to NFS export ScaleArc Volume

    Posted by Sanjay More in 2016-10-27
    0 Comments
    in Frequently Asked Questions
  • Best Practices: ScaleArc Timeouts Configurations

    Posted by Rajendra Sharma in 2016-10-18
    0 Comments
    in Frequently Asked Questions
  • HOSTNAME RESOLUTION ALERT: Check if the DNS server is reachable

    Posted by Abhijit Dhumal in 2016-08-17
    0 Comments
    in Frequently Asked Questions
  • Closing Connection due to unexpected external event, Reason:'TCP RST recieved from client'

    Posted by Abhijit Dhumal in 2016-08-17
    0 Comments
    in Frequently Asked Questions
  • ScaleArc Alert: Cleaning up Pooled connections

    Posted by Abhijit Dhumal in 2016-08-17
    0 Comments
    in Frequently Asked Questions
  • Resolving errors seen in Windows AD post Scalearc RODC join

    Posted by Shwetal Shah in 2017-02-27
    2 Comments
    in ScaleArc Registered User
  • Message: INSIST(pk_node != NULL) failed, detect_transaction_logic:5069

    Posted by Abhijit Dhumal in 2016-08-05
    0 Comments
    in Frequently Asked Questions
  • TCP connection flow in ScaleArc - Diagram

    Posted by Sanjay More in 2016-07-14
    0 Comments
    in Frequently Asked Questions
  • ScaleArc and yum update

    Posted by Bill Bishop in 2016-07-01
    0 Comments
    in ScaleArc Registered User
  • How to Capture TCP Dump from ScaleArc UI

    Posted by Abhijit Dhumal in 2016-07-01
    0 Comments
    in ScaleArc Registered User
  • How Does: ScaleArc handle Role switch in Master-Slave-Slave configuration

    Posted by Arun Sangameswaran in 2016-06-15
    0 Comments
    in Frequently Asked Questions
  • How to monitor ScaleArc logs using Splunk

    Posted by Mark Tripod in 2016-05-18
    2 Comments
    in Frequently Asked Questions
  • How to capture application traffic for ScaleArc proof of concept analysis

    Posted by Mark Tripod in 2016-05-18
    0 Comments
    in Frequently Asked Questions
  • How does ScaleArc handle Stored Procedure traffic?

    Posted by Arun Sangameswaran in 2016-05-17
    0 Comments
    in Frequently Asked Questions
  • ScaleArc behavior in MySQL auto-failover

    Posted by Mark Tripod in 2016-03-25
    0 Comments
    in Frequently Asked Questions
  • INFO: Why Doesn't ScaleArc support Microsoft Distributed Transaction Coordinator [DTC]

    Posted by Arun Sangameswaran in 2016-01-28
    0 Comments
    in Frequently Asked Questions
  • Understanding VM Stats

    Posted by Sanjay More in 2016-01-29
    0 Comments
    in Frequently Asked Questions
  • SQL Server SSL Certificate Request Generation Using Microsoft Infrastructure

    Posted by Bill Bishop in 2016-07-05
    0 Comments
    in Frequently Asked Questions
  • FACTORY RESET ScaleArc from Console/SSH.

    Posted by Abhijit Dhumal in 2015-10-20
    0 Comments
    in Frequently Asked Questions
  • Does ScaleArc work on 32bit operating system?

    Posted by Mark Lee in 2015-02-27
    0 Comments
    in Frequently Asked Questions
  • How to open ScaleArc Analytics report in Microsoft Excel

    Posted by Sandeep Kumbhar in 2015-09-08
    0 Comments
    in Frequently Asked Questions
  • Do I need authentication offload turned on for the surge queue to work?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How long can a query be held in the surge queue?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does the surge queue handle reads and writes differently?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How large is the surge queue in ScaleArc?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • When do connections go into the ScaleArc surge queue?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Is ScaleArc available as a SaaS offering?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does ScaleArc perform better with hyper-threading?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • What is the recommended maximum license for a 16-core Intel server?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • I have a 16-core server to be used for ScaleArc deployment - do I have to purchase ScaleArc license for all cores?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How are ScaleArc cores licensed?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does the application point to ScaleArc for its database connections or still to the native database server?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • What changes are needed on the database server to use ScaleArc?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • What changes are needed on the application to use ScaleArc?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How long does it take to deploy ScaleArc in my environment?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How long does it take to deploy ScaleArc for Amazon EC2/RDS?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Is the ScaleArc cache distributed?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Is the ScaleArc cache synchronized between multiple ScaleArc instances configured in high-availability mode?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How does the ScaleArc cache handle inserts or updates?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does ScaleArc’s cache use disk storage?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does ScaleArc automatically add entries to cache?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How much does the ScaleArc’s cache increase performance?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • How does ScaleArc’s transparent SQL caching work?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Does ScaleArc handle the replication functionality used to keep the secondary/slave servers in sync with the primary/master, or do we rely on tools native to the RDBMS?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Which replication topologies are supported by ScaleArc?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • What is read/write split? How is it important for scalability?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • Can I host other software within the ScaleArc software appliance?

    Posted by John DiNapoli in 2014-09-08
    0 Comments
    in Frequently Asked Questions
  • ← Previous
  • 1
  • 2
  • Next →

Quick Jump
  • ScaleArc Customer Support
  • Knowledgebase
  • Downloads
  • Feedback
  • Contact Us
Top
Helpdesk software provided by DeskPRO