For ScaleArc customers opening or updating a case via the ScaleArc customer portal, you are asked to choose a severity level.
- If you are sending an email to open a case, please be clear in the case what the severity of the impact of the reported issue is to your business.
- Please do your best to ensure the correct severity level is chosen to help our Support team prioritize incoming requests appropriately.
Severity 5 : "Feature Enhancement"
This is considered as a Feature Enhancement request or design issue for consideration by ScaleArc for the Software.