For ScaleArc customers opening or updating a case via the ScaleArc customer portal, you are asked to choose a severity level.
- If you are sending an email to open a case, please be clear in the case what the severity of the impact of the reported issue is to your business.
- Please do your best to ensure the correct severity level is chosen to help our Support team prioritize incoming requests appropriately.
Severity 3 : "Minor Impact"
Customer is experiencing a performance, operational, or functional Error that can be circumvented with a Workaround and the Error causes only minimal impact to the Customer’s ability to use the Software as authorized.
|2901 Tasman Drive Santa Clara, CA 95054 | Email: email@example.com|