The Following Message is observed in the ScaleArc Alert logs.
2017-06-21 02:00:01 CID: 21, Message: Pool Maintenance Warning: Closing connection from pool due to Max idle server timeout. (Srv:'10.0.62.5:3306,LPrt:29165', Timeout:300, srvfd:32), DB:mysql, User:root, Type: 41
This alert signifies that ScaleArc is closing a connection to the DB server from its Connection pool as no queries have come on the connection for the last 300 Sec (default) which is configured as Max idle server timeout.
ScaleArc closes the connection to DB server and puts the connection back into the connection pool which can be used to serve a new incoming connection to establish a connection to the DB server.
This warning can be safely ignored if no errors are reported on the application.
If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.
We are available 24x7 by phone at 855 800 7225 or +1 408 412 7315. For general support inquiries, you can also e-mail us at email@example.com.
2901 Tasman Drive Santa Clara, CA 95054 | Email: firstname.lastname@example.org