This is a standard KB template for issue
How to Force delink HA in ScaleArc v18.104.22.168 and later (Pacemaker based HA)?
If we need to force delink HA in the ScaleArc versions after (Pacemaker based HA), we can use the delink_ha_pair.py script.
This can be useful when the secondary node has become not reachable and we are not allowed to delink from ScaleArc UI.
Usage: /opt/idb/utils/scripts/delink_ha_pair.py <secondary flag(True/False)> <force_delink_flag(True/False)>
To Delink a unrechable secondary use the command as follows:
> python /opt/idb/utils/scripts/delink_ha_pair.py True True
If you are experiencing issues with ScaleArc or with any of it's features, please contact ScaleArc Support. We are available 24x7 by phone at 855 800 7225 or +1 408 412 7315. For general support inquiries, you can also e-mail us at email@example.com.