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What If: ScaleArc's Cluster 'Root' password is lost or forgotten?

What If: ScaleArc's Cluster 'Root' password is lost or forgotten?

Release Classification Level DB Platform Categories
v3.6.1 & up Information

ALL Configuration


  • If you forget existing cluster root user's password, you will not be able to change it from the UI. What does ScaleArc recommend in such situation?
  • ScaleArc will not allow for password change unless the current password is known and entered as shown -

As such, in such a scenario, ScaleArc recommends to change that DB user's password from backend and to create a New Cluster within ScaleArc. Existing Cluster can be stopped and retired.

If you are experiencing issues with ScaleArc or with any of it's features, please contact ScaleArc Support. We are available 24x7 by phone at 855 800 7225 or +1 408 412 7315. For general support inquiries, you can also e-mail us at

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