ScaleArc Support Center

Welcome back, guest

Register or login below.

Downloads

Feedback

How To: Upload Logs With WinSCP

Release Classification Level DB Platform Categories
All INFO  ALL Logging

 

QUESTION

How To Upload ScaleArc Logs Using WinSCP SFTP Client ?

 

ANSWER


1. Download WinSCP SFTP client from https://winscp.net/, install and open it.

2. Use the following settings :

File Protocol: SFTP

Host name: upload.scalearc.com

Port number: 22

User name: <<username>>

Password: <<password>>

Note: <<username>> and <<password>> were sent separately by ScaleArc's customer support.

3. Click Save and OK

4. Click Login button and fill-in your password

5. In the remote window navigate to "upload" folder.

6. Create new folder with name matching the ticket number, e.g. 123456.

7. Drag and drop the log file archive from your local PC to remote folder.

8. Transfer of your log file is finished.

 

See the procedure captured in this video: How to upload logs with WinSCP

 


If you are experiencing issues with ScaleArc or with any of it's features, please contact ScaleArc Support. We are available 24x7 by phone at 855 800 7225 or +1 408 412 7315. 

For general support inquiries, you can also e-mail us at support.scalearc.com.

Copyright ©2014 ScaleArc, Inc. All rights reserved. Contact Support |  Contact ScaleArc |  Feedback

2901 Tasman Drive Santa Clara, CA 95054 | Email:  support@scalearc.com 

 

 

 

 

Permalink: https://support.scalearc.com/kb/articles/3951