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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Databases (163)


  • What does: "Debug_Code: 524, Message: mysql_version_len:15 greatlen:13..." in Query Error Log stand for?
  • Basic setup of a JMeter tool for load test with MSSQL server
  • Complete Guide to Install and Configure Percona XtraDB Cluster with ScaleArc
  • How to extract data regarding fetched Stored Procedures from ScaleArc Logs
  • SPN Verification
View 163 articles

Support Procedures (40)


  • How To: Split large file (i.e. for upload to ScaleArc)
  • How to Force delink HA in ScaleArc v3.11.0.2 and later (Pacemaker based HA)?
  • CentOS 7 equivalents to deprecated networking commands
  • How to extend the existing LVM or add disk to LVM.
  • How to Create a clone of the ScaleArc Cluster on a different ScaleArc Instance.
View 40 articles

Getting Started (126)


  • How to Force delink HA in ScaleArc v3.11.0.2 and later (Pacemaker based HA)?
  • How To: Install and Configure ScaleArc LoadGen 1.7 using RPM
  • Can SSAS (SQL Server Analytics Service) be routed through ScaleArc?
  • HOWTO: MS Active Directory with BIND on Linux
  • grub.conf not found
View 126 articles

ScaleArc KBTV (videos) (29)


  • Uploading Root CA in ScaleArc
  • ScaleArc in VPC on RDS (AWS) [part 2 of 2]
  • ScaleArc in VPC on RDS (AWS) [part 1 of 2]
  • How does ScaleArc ACL Work
  • ScaleArc Install and Cluster Setup for Oracle
View 29 articles

Security & Compliance (34)


  • ScaleArc and yum update
  • How To: Block SNMP port in ScaleArc if it is required to do so?
  • ScaleArc 3.6.1 - Documentation and Collateral
  • Critical: glibc security and bug fix update - CVE-2015-7547
  • ScaleArc: SSL Embedded Certificate Expiration
View 34 articles

ScaleArc System Messages (520)


  • Your session has timed out. Please login again.
  • KB 5908 - Failed to authenticate user. Verify the authentication module.
  • Traffic Analyzer File Size Error
  • KB 5806 - Provide the required parameters for the API call.
  • KB 5852 - The uploaded file is not a valid file.
View 520 articles

Frequently Asked Questions (63)


  • How It Works: Why does ScaleArcs Query Log report entries from loopback address '127.0.0.1'
  • How Does: ScaleArc Support CentOS 6.8 on 3.11.0.2
  • How To: Configure Monitoring of ScaleArc using New Relic
  • How to NFS export ScaleArc Volume
  • Best Practices: ScaleArc Timeouts Configurations
View 63 articles

Service Provider (71)


  • How to Upload and create an ScaleArc VHD Image to Azure.
  • How To: Spin up the previous (older) version of ScaleArc image in Azure
  • AWS Elastic Load Balancer Idle Connection Timeout Impact over application connecting to ScaleArc.
  • Deploy ScaleArc for MS SQL on Google Cloud Platform from Cloud Launcher
  • Deploy ScaleArc for MySQL on Google Cloud Platform from Cloud Launcher
View 71 articles

Functionality, Internals, and Docs (223)


  • ScaleArc 3.12 GA - Documentation and Collateral
  • Join a ScaleArc node to the AD domain as a Machine Account
  • Azure: Kerberos Authentication for ScaleArc configured in Active-Passive mode using Azure Loadbalancer
  • Message: Pool Maintenance Warning: Closing connection from pool due to Max idle server timeout.
  • cluster/-ID-/storedprocedures
View 223 articles

ScaleArc Registered User (156)


  • How does the Database health monitoring works for an Always-ON Cluster in ScaleArc.
  • What does: "Debug_Code: 524, Message: mysql_version_len:15 greatlen:13..." in Query Error Log stand for?
  • How to upgrade the current version of ScaleArc to version 3.12
  • The 'Apply' button is disabled while performing an upgrade
  • How To: MySQL Transaction Patterns
View 156 articles

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