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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Databases (163)

How to extract data regarding fetched Stored Procedures from ScaleArc Logs
How to set a MSSQL database to read-only mode
How Does: ScaleArc handle 'read_only' parameter during Percona DB Fail-over?
How To: Capture SQL Server network traffic, convert and analyze in ScaleArc Traffic Analyzer
Wait for sync

View 163 articles

Support Procedures (24)

How to: Identify processes performing high disk I/O wait activity
How to modify the HA Configuration settings on ScaleArc Nodes in HA (Pre - 3.11 GA)
Using the ScaleArc Support and Success Portal
Database Versions and Configuration supported by ScaleArc.
How to increase SWAP space on ScaleArc by adding a swap file

View 24 articles

Getting Started (120)

What If: ScaleArc's Cluster 'Root' password is lost or forgotten?
How It Works: Query routing and Caching with Authentication Offload OFF?
How It Works: Why Doesn't ScaleArc CPU Distribution show all threads?
Cannot stop cluster as this cluster is configured in HA fencing
How To: Configure Query Routing Rules in ScaleArc 3.11?

View 120 articles

ScaleArc KBTV (videos) (30)

Uploading Root CA in ScaleArc
ScaleArc in VPC on RDS (AWS) [part 2 of 2]
ScaleArc in VPC on RDS (AWS) [part 1 of 2]
How does ScaleArc ACL Work
ScaleArc Install and Cluster Setup for Oracle

View 30 articles

Security & Compliance (36)

ScaleArc and yum update
How To: Block SNMP port in ScaleArc if it is required to do so?
ScaleArc 3.6.1 - Documentation and Collateral
Critical: glibc security and bug fix update - CVE-2015-7547
ScaleArc: SSL Embedded Certificate Expiration

View 36 articles

ScaleArc System Messages (515)

KB 2595 - Failed to update IP.
KB 2596 - Configuration Error
KB 5661 - Configuring HA pair failed. ScaleArc is not able to start HA service in secondary.
KB 2653 - Error occurred while configuring HA. Please try again.
SOLUTION: How to unjoin a Windows AD domain when the ScaleArc hostname contains uppercase letters

View 515 articles

Frequently Asked Questions (64)

How It Works: Why does ScaleArcs Query Log report entries from loopback address '127.0.0.1'
How Does: ScaleArc Support CentOS 6.8 on 3.11.0.2
How To: Configure Monitoring of ScaleArc using New Relic
How to NFS export ScaleArc Volume
Best Practices: ScaleArc Timeouts Configurations

View 64 articles

Service Provider (69)

AWS Elastic Load Balancer Idle Connection Timeout Impact over application connecting to ScaleArc.
Deploy ScaleArc for MS SQL on Google Cloud Platform from Cloud Launcher
Deploy ScaleArc for MySQL on Google Cloud Platform from Cloud Launcher
How To: Add another Network Interface 'eth1' to AWS EC2 VM?
How To: Choose Amazon EC2 Instance Types for specific Network Performance?

View 69 articles

Functionality, Internals, and Docs (224)

Message: Pool Maintenance Warning: Closing connection from pool due to Max idle server timeout.
cluster/-ID-/storedprocedures
How Does: ScaleArc handle 'read_only' parameter during Percona DB Fail-over?
How It Works: Query routing and Caching with Authentication Offload OFF?
How It Works: Why Doesn't ScaleArc CPU Distribution show all threads?

View 224 articles

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