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Please login to http://support.ignitetech.com to submit a new ticket

ScaleArc Customer Support Services is available 24x7 to help you with your specific needs. If the situation is production-impacting (Severity-1) or affecting an active Evaluation of the ScaleArc product and cannot wait until normal business hours, we want to get that taken care of right away. Please use our Support phone line shown below to contact ScaleArc immediately and get things on track as soon as possible.


You can file Support Requests with ScaleArc using the following methods:

  • | ScaleArc Support Customer Portal and Login: http://support.ignitetech.com
  • | ScaleArc Support Email: support@ignitetech.com
  • | ScaleArc Support Telephone Number: US Toll free: 1-855-453-8174 / (For International Callers) +1-512-861-2859

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Knowledgebase

Databases (163)


  • What does: "Debug_Code: 524, Message: mysql_version_len:15 greatlen:13..." in Query Error Log stand for?
  • Basic setup of a JMeter tool for load test with MSSQL server
  • Complete Guide to Install and Configure Percona XtraDB Cluster with ScaleArc
  • How to extract data regarding fetched Stored Procedures from ScaleArc Logs
  • SPN Verification
View 163 articles

Support Procedures (40)


  • How To: Split large file (i.e. for upload to ScaleArc)
  • How to Force delink HA in ScaleArc v3.11.0.2 and later (Pacemaker based HA)?
  • CentOS 7 equivalents to deprecated networking commands
  • How to extend the existing LVM or add disk to LVM.
  • How to Create a clone of the ScaleArc Cluster on a different ScaleArc Instance.
View 40 articles

Getting Started (126)


  • How to Force delink HA in ScaleArc v3.11.0.2 and later (Pacemaker based HA)?
  • How To: Install and Configure ScaleArc LoadGen 1.7 using RPM
  • Can SSAS (SQL Server Analytics Service) be routed through ScaleArc?
  • HOWTO: MS Active Directory with BIND on Linux
  • grub.conf not found
View 126 articles

ScaleArc KBTV (videos) (29)


  • Uploading Root CA in ScaleArc
  • ScaleArc in VPC on RDS (AWS) [part 2 of 2]
  • ScaleArc in VPC on RDS (AWS) [part 1 of 2]
  • How does ScaleArc ACL Work
  • ScaleArc Install and Cluster Setup for Oracle
View 29 articles

Security & Compliance (34)


  • ScaleArc and yum update
  • How To: Block SNMP port in ScaleArc if it is required to do so?
  • ScaleArc 3.6.1 - Documentation and Collateral
  • Critical: glibc security and bug fix update - CVE-2015-7547
  • ScaleArc: SSL Embedded Certificate Expiration
View 34 articles

ScaleArc System Messages (520)


  • Your session has timed out. Please login again.
  • KB 5908 - Failed to authenticate user. Verify the authentication module.
  • Traffic Analyzer File Size Error
  • KB 5806 - Provide the required parameters for the API call.
  • KB 5852 - The uploaded file is not a valid file.
View 520 articles

Frequently Asked Questions (63)


  • How It Works: Why does ScaleArcs Query Log report entries from loopback address '127.0.0.1'
  • How Does: ScaleArc Support CentOS 6.8 on 3.11.0.2
  • How To: Configure Monitoring of ScaleArc using New Relic
  • How to NFS export ScaleArc Volume
  • Best Practices: ScaleArc Timeouts Configurations
View 63 articles

Service Provider (71)


  • How to Upload and create an ScaleArc VHD Image to Azure.
  • How To: Spin up the previous (older) version of ScaleArc image in Azure
  • AWS Elastic Load Balancer Idle Connection Timeout Impact over application connecting to ScaleArc.
  • Deploy ScaleArc for MS SQL on Google Cloud Platform from Cloud Launcher
  • Deploy ScaleArc for MySQL on Google Cloud Platform from Cloud Launcher
View 71 articles

Functionality, Internals, and Docs (223)


  • ScaleArc 3.12 GA - Documentation and Collateral
  • Join a ScaleArc node to the AD domain as a Machine Account
  • Azure: Kerberos Authentication for ScaleArc configured in Active-Passive mode using Azure Loadbalancer
  • Message: Pool Maintenance Warning: Closing connection from pool due to Max idle server timeout.
  • cluster/-ID-/storedprocedures
View 223 articles

ScaleArc Registered User (156)


  • How does the Database health monitoring works for an Always-ON Cluster in ScaleArc.
  • What does: "Debug_Code: 524, Message: mysql_version_len:15 greatlen:13..." in Query Error Log stand for?
  • How to upgrade the current version of ScaleArc to version 3.12
  • The 'Apply' button is disabled while performing an upgrade
  • How To: MySQL Transaction Patterns
View 156 articles

Recent Feedback

  • 0 New Testing feedback types
View 1 feedback

Recent Downloads

  • ScaleArc v3.11.0.4 URL
  • ScaleArc v3.11.0.4 PKG
  • MD5 file for ScaleArc v3.11.0.4 PKG
  • Release Notes for ScaleArc v3.11.0.4 for MySQL
  • Release Notes for ScaleArc v3.11.0.4 for SQL Server
  • View 123 downloads

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