Please login to http://support.ignitetech.com to submit a new ticket
ScaleArc Customer Support Services is available 24x7 to help you with your specific needs. If the situation is production-impacting (Severity-1) or affecting an active Evaluation of the ScaleArc product and cannot wait until normal business hours, we want to get that taken care of right away. Please use our Support phone line shown below to contact ScaleArc immediately and get things on track as soon as possible.
You can file Support Requests with ScaleArc using the following methods:
- | ScaleArc Support Customer Portal and Login: http://support.ignitetech.com
- | ScaleArc Support Email: support@ignitetech.com
- | ScaleArc Support Telephone Number: US Toll free: 1-855-453-8174 / (For International Callers) +1-512-861-2859
Recording Sessions
Interactive sessions with CSS may be recorded for diagnostic, resolution, and/or training purposes. You are free to instruct CSS to stop recording at any time. Please be aware that limiting or disallowing recording of the session may impact the effectiveness or timeliness of the resolution.
